## What to do next - Share the highlights with a colleague who missed the event by [sharing the link to this page.](https://apolitical.co/events/how-to-apply-user-centred-design-in-government) - Get even more insights from [the full event recording.](https://vimeo.com/942229110) - Continue the conversation in the [Design Thinking community of practice](https://apolitical.co/communities/design-thinking) - Join us again for an event on [Learning from Failure in the Public Service](https://apolitical.co/events/learning-from-failure-in-the-public-service) ## Resources - [User-centred policy design — this is how we do it](https://apolitical.co/solution-articles/en/user-centred-policy-design), article by Alice Carter - [What is user-centred design without user research?](https://apolitical.co/solution-articles/en/what-is-user-centred-design-without-user-research), article by Bhupinder Mann - [How to use service design in government](https://apolitical.co/events/how-to-use-service-design-in-government), event recording - [Good Services](https://www.amazon.co.uk/Good-Services-Decoding-Mystery-Service/dp/9063695438/ref=sr_1_1?crid=247Y47QZFDEI3&dib=eyJ2IjoiMSJ9.Cb29nfTJCcxdnSt3Xo28howUkAYJqVvVhwJSr2_msUMuij9LNyWOM8XAgEG8MP9V2LqbRugsEDuCUvbZiURe1NCtoB6oD_Bg6K-GRhzBWrI.MF54EDcRqFihxXU-ILLByYdidPQKBqmWYjCRE-l0mMk&dib_tag=se&keywords=Good+Services+by+Lou+Downe&qid=1714724580&s=books&sprefix=good+services+by+lou+downe%2Cstripbooks%2C104&sr=1-1) by Lou Downe - [Switch: How to change when change is hard](https://www.amazon.co.uk/Switch-change-things-when-hard/dp/1847940323), book by Chip Heath and Dan Heath - [The Service Organisation](https://www.amazon.co.uk/Service-Organization-Successful-Sustainably-Perspectives/dp/1913019764/ref=sr_1_1?crid=SHW0LLNHJ8G2&dib=eyJ2IjoiMSJ9.RcAtV_TpaWff8BRaFK_f2w.r1Ve0pqFNNiJSKeMpCYQDDXe5-hHmxaQblFbpJHD9s0&dib_tag=se&keywords=The+Service+Organisation+by+Kate+Tarling&qid=1714724558&s=books&sprefix=the+service+organisation+by+kate+tarling%2Cstripbooks%2C97&sr=1-1), book by Kate Tarling --- To build a government service, you need to understand the people who will use it. To write a policy which solves a problem, you need an in-depth understanding of how it will impact people’s lives. It all comes down to starting with user need. Join this free online event to learn about user-centred design in government. Discover how to approach getting to know your users, the value of co-design and using feedback to make services better. You’ll hear from user-centred design experts during a panel discussion on developing services that meet the public’s needs. There'll also be a Q&A session for you to ask questions and learn how to apply these ideas. This event is for all public servants. You'll gain insights into making services more effective and meaningful for the people who use them. --- This event will be recorded and the recording will be sent to all registrants. It may also be made available on Apolitical's platform for other members of our community to enjoy. __*Interested in how Apolitical can support you and your organisation? Learn about [collaborating with us.](https://apolitical.co/partnerships/)*__