free online event
How to Apply User-Centred Design in Government
Exclusively for public servants and policymakers
Thursday, May 2, 2024
Time is displayed in your local time zone
Speakers
What to do next
- Share the highlights with a colleague who missed the event by sharing the link to this page.
- Get even more insights from the full event recording.
- Continue the conversation in the Design Thinking community of practice
- Join us again for an event on Learning from Failure in the Public Service
Resources
- User-centred policy design — this is how we do it, article by Alice Carter
- What is user-centred design without user research?, article by Bhupinder Mann
- How to use service design in government, event recording
- Good Services by Lou Downe
- Switch: How to change when change is hard, book by Chip Heath and Dan Heath
- The Service Organisation, book by Kate Tarling
To build a government service, you need to understand the people who will use it. To write a policy which solves a problem, you need an in-depth understanding of how it will impact people’s lives. It all comes down to starting with user need.
Join this free online event to learn about user-centred design in government. Discover how to approach getting to know your users, the value of co-design and using feedback to make services better.
You’ll hear from user-centred design experts during a panel discussion on developing services that meet the public’s needs. There'll also be a Q&A session for you to ask questions and learn how to apply these ideas.
This event is for all public servants. You'll gain insights into making services more effective and meaningful for the people who use them.
This event will be recorded and the recording will be sent to all registrants. It may also be made available on Apolitical's platform for other members of our community to enjoy.
Interested in how Apolitical can support you and your organisation? Learn about collaborating with us.
Speakers
Christopher Taylor
Head of User-Centred Design
United Kingdom
Alice Carter
Director
United Kingdom
Lynne Roberts
Head of Product and Experience
United Kingdom
Christopher Taylor, currently the Head of User-Centred Design for UK Home Office, is responsible for driving user-centred design approaches and supporting a community of over 300 practitioners. Chris has over 15 years of experience in digital, specialising in user-centred design and strategic leadership in the public and private sector. When not working, he very much enjoy movies, running (very slowly) and creating art – in particular making his first comic book.
Alice Carter, East Africa Director for Brink, a consultancy that combines innovation and behavioural science to tackle big global challenges. Before Brink Alice worked in the UK civil service on various digital transformation projects, and most recently helping policy advisors apply design-thinking to the biggest challenges in the UK’s Ministry of Justice. Through her work at Brink, she is continuing to explore the role of government as an innovator, and how user-centred approaches can catalyse change.
Lynne Roberts, Head of Product and Experience in Defra’s digital delivery function. Lynne began her career in digital publishing, not realising at the time that the weekly cycle of planning, multidisciplinary collaboration, iteration and review was the perfect training ground for agile digital delivery. She joined a central government department as a contractor as it transitioned to GOV.UK and went on to GDS, supporting devolved editors across government. Falling in love with the challenge and complexity of government services and the multidisciplinary environment, she became a Civil Servant in 2016, leading a content design team at the Home Office before moving to Defra in 2018.
