Service Design: A Crash Course for Public Servants

What makes a government service great? We all know the answer: the best services are designed with every user in mind. But to build these user-centric and innovative services, public servants working on policy, design, digital and product need to work together.

In this online workshop, you’ll hear about methods used in the tech world that can help all policymakers structure and build services that deliver the best value to citizens.

Product Managers Ivana Ng and Lauren Peterson of Nava will share practical tips and techniques for designing better services and working effectively with other teams. They’ll focus on product thinking practices and service design tools (e.g. service blueprinting) that can help streamline government practices and ultimately improve how policies are delivered.