Problem-Solving Masterclass: From Reaction to Prevention

Ever wished you could have solved a problem before it actually started?

Public servants spend most of their days responding to a torrent of pressing issues. Working in government, it’s easy to become accustomed to managing emergencies as they strike and forget to stop and think about how we could prevent crises before they happen.

Persistent problems cost time, money, and lives. In this masterclass, you’ll learn how to target the source of the problem, rather than simply reacting to it as it happens and avert problems before they happen by looking at prevention success stories in government.

This online masterclass will be led by New York Times bestselling author Dan Heath, the co-author of Switch and Made to Stick. Based on his latest book Upstream: The Quest to Solve Problems Before They Happen Dan will examine how to prevent problems before they happen, drawing on insights from hundreds of new interviews with unconventional problem solvers, including many government leaders.