Global Lessons in Digital Resilience

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Event Description

What makes some public services more resilient than others in a crisis? When disruption strikes, some organisations respond swiftly and effectively — others struggle to keep up. The difference often lies in their digital foundations: the infrastructure, systems and teams that can pivot under pressure.

In this event, we’ll explore real-world examples of digital resilience, response and recovery. From rapidly coordinating cross-government responses to quietly embedding resilience into daily operations, governments worldwide are redefining how they adapt. You’ll hear three global case studies showing how public services — from Japan, the UK and beyond — have navigated digital disruption with creativity, agility and a renewed sense of purpose.

We'll dive into how teams recovered, what changed as a result and the new capacities they’ve built to prepare for future shocks. Join the experts who led these digital resilience efforts as they share honest reflections on what worked, what didn’t and how you can apply their lessons to your own organisation.

Please note that this event is a part of World Bank’s Tokyo Digital Academy program - Leveraging Digital Transformation for Resilience: Ideas Actioned.

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