Impact & Measurement Special: How to Measure the Impact of Your Citizen Experience

Jo’Anne Langham, former Senior Director of Research and Intelligence at the Australian Taxation Office, has built a framework to measure the effectiveness of an innovative project. To learn about how it can be put to use in your department, join our ‘Impact and Measurement Special,’ a one-hour online workshop for policymakers navigating the thorny area of measurement and evaluation when designing for citizens.