Free online event
How to use service design in government
Exclusively for public servants and policy makers
Tuesday, Apr 18, 2023
Time is displayed in your local time zone
You’ll learn how to:
- Understand what service design means in government
- Identify ways that service design can help deliver for the public
- Recognise where to start implementing service design principles in your own work
Speakers
Share your ideas, tips and helpful resources with the Apolitical community by responding to What is your biggest learning from working on service design?
Speaker resources
Apolitical resources
- Service design thinking — how to design public services, article by Mahnaz Yusaf
- 9 common myths about service design, article by Sam Ernstzen and Serena Nüsing
- Career story: How to excel in service design, with Deanna Young
From healthcare to housing, education to social care, most people use a public service every day — often without even realising it.
But these services don’t come out of thin air. Behind the scenes, public servants are hard at work, designing those services so that they run smoothly, using principles called service design.
Watch this free online workshop to learn about how to take the first steps to bring service design principles into government. You’ll learn about what kind of stakeholders you need to involve, and how to identify key priorities before you get started.
Who should watch:
This workshop is for any public servant or policymaker who wants to learn about service design principles, whether your role deals with policy, delivery, or neither.
Interested in how Apolitical can support you and your organisation? Learn about collaborating with us.
Picture credit: Pexels
Speakers
Lou Downe
Founder and Director, The School of Good Services
United Kingdom
Martin Jordan
Head of Design
Germany
Lou Downe, author of Good Services, the bestselling book on how to design services that work, and is the founding director of the School of Good Services, an organisation that helps people to build the skills they need to design and scale great services. Lou is the former Director of Design for the UK Government where they founded the discipline of service design, growing a 2000 strong team of designers into one of the largest, and most influential design team’s in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award"
Martin Jordan, Head of Design for the German government’s Digital Service in Berlin, previously worked as Head of Service Design for the UK’s Government Digital Service based in London. There he was responsible for the Service Standard and GOV.UK Service Manual. In 2019, he initiated the now annual UK public sector-wide Services Week, in which 37 government organisations participated. In addition, Martin is co-leading the International Design in Government community bringing together over 3,000 public servants from more than 70 countries. Since 2015, he has been the publisher and co-editor of The Service Gazette, a printed publication for service innovators.
