How to design digital services during COVID-19

The ongoing COVID-19 health pandemic has demanded that governments provide essential public services without face-to-face interactions.

Not only are governments faced with the challenge of rapidly digitising public services but they’re forced to do so whilst operating virtually as their own employees work remotely.

In this workshop we’ll teach you how to overcome these challenges using agile principles. Registrants will be able to submit an urgent digitisation need they have around a public service before the workshop. We’ll then select one and during the workshop we’ll show you how to run a virtual design sprint, a method that solves problems through designing, prototyping, and testing ideas with users.

As governments digitise their services and their employees continue to work remotely we’ll also reflect on how Covid-19 will change the landscape of digital government going forward.