This is lesson 2 in the boot camp 'Continue being digital in the Canadian public service: Digital process lifecycle', created in collaboration with the Ontario Digital Service.

How to complete this lesson

Each activity you complete beyond the required reading or activity is worth points. The more points you collect, the higher the level you reach. When you reach the end of the lesson, tally how many points you’ve earned, and download the correct badge. Your certificate of completion for this 'Digital process lifecycle' course will indicate which level you achieved.

Required

Videos: 20 minutes

Watch Part 1: Intro & Starting Research (11 min)

Watch Part 2: Qualitative vs. Quantitative Research (9 min)

Suggested

Homework activity: 10 points

Mini Service Design Project part 2: Optimize a portion of your day.

Your homework for this week is to get deeper with the process that you have mapped out last week, by adding more detail to your Journey Map, and digging deeper into your problem!

Week 2: Start Observation and User Research (10 min)

  • Step 1: Is there someone you can observe that is part of your routine? Can you interview them? Alternatively, you can observe yourself
  • Step 2: Observe the process that’s happening at that part of the day, ask anyone involved in your events, and take careful notes
  • Step 3: Add detail to rows in your journey map. Under each activity note: feelings, people involved, tools, questions the involved people ask, and add pain points, without establishing solutions yet

Homework video: 5 points

Please watch this video for an in-depth explanation on how to complete this week’s hands-on activity. Noelle will be taking you through her daily routine, showing us how she conducts observation and writes in further details about the activities that make up her everyday routine.

Additional reading: 5 points each

The following two articles will help build on your knowledge of understanding user research and will challenge you to think about what a user-centered design truly looks like:

Need help? Feel free to use the Apolitical channel in Slack to ask questions, or reach out at digital.training@ontario.ca.

Congratulations! You’ve completed this lesson of the boot camp. Count up how many points you’ve earned, and click to download your badge. You can share your badge on social media, and tag @apoliticalco to show off your progress.

Digital Process Lifecycle Seeker (Required Activity)

Digital Process Lifecycle Explorer (5 Points)

Digital Process Lifecycle Adventurer (10 Points)

Digital Process Lifecycle Intrepid (15 Points)

Digital Process Lifecycle Heroic (20-30 Points)

Picture credit: Unsplash

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