Governments are navigating significant and rapid change. This report shares what we've heard directly from public servants about their work in government, highlighting five themes that show a curious, pragmatic workforce determined to deliver better outcomes for citizens, despite the mounting pressure.
The new insights report draws on 250 qualitative interviews, 150 polls, nearly 400 surveys, 95,000 event sign-ups and 62,000 course enrolments, offering a unique snapshot of the world’s largest workforce.
A glance at the report's content:
2026 is a transformational moment: 77% of public servants say that government is experiencing ‘significant’ change
Public servants want to become more confident and comfortable with artificial intelligence. However 39% say AI training is still their top ask, and 29% say receiving guidance on AI is a top priority.
Public servants continue to be pressed for time, with emails and meetings taking up a noteworthy portion of their working hours: 46% send up to 50 emails a day, and a significant percentage - 28% - report spending up to 20 hours a week in meetings.
Read the full report to explore the five themes shaping the public sector in 2026.