This report shares what we’ve heard directly from public servants about their work in government — what’s getting in the way, where they need support and what they want to see done differently.
It brings together insights from 130+ in-depth interviews with public servants, 100 quick-fire polls, and two global surveys. The result is a snapshot of emerging priorities and shared frustrations  — from capability gaps to a growing demand for faster, more collaborative ways of working.
Read the full report to explore the five themes shaping public service in 2025 — or return to the Global Insights page to see more reports on topics from climate to AI.