Government Efficiency and Effectiveness Academy

Efficiency. Effectiveness. Impact. Speed.

We all want governments that are responsive, intentional, and put the needs of their citizens first. Realising these aims is harder without skilled, knowledgeable, and motivated public servants. That’s why the Government Efficiency and Effectiveness Academy exists: to equip public servants to lead change, unlock better systems, and deliver more effective outcomes at speed and scale.

Navigate the pathways below to explore relevant curated content to support public servants in creating efficiencies.

Efficiency isn’t rocket science. It’s a skill and culture that any government team can build, creating better outcomes and more aligned, inspired teams. The most efficient and effective leaders and operators in governments around the world underscore seven defining features:

1. Focused – a government’s mission and objectives are clear and specific

2. Skilled – public servants are skilled and empowered to succeed

3. Aligned – funding and governance serve the mission

4. Responsive – systems and processes are continuously improved to better meet citizen’s needs, leverage technology, remove silos, and enable fast and actionable feedback loops

5. Accountable – progress and outcomes are measured, and the metrics are meaningful, informing ownership, delivery plans and decision-making

6. Intentional  – good performance is prioritised and celebrated, the right culture is reinforced, and legacy practices retired

7. Strategic – political and administrative leadership is aligned with an emphasis on delivery continuity and successful outcomes