TAMM: Abu Dhabi's AI assistant for completing government services through a single app

The problem

Government services in Abu Dhabi are provided by more than 30 separate entities, including police, health, municipal and transport bodies, each historically reached through its own channels. Completing a set of related tasks, such as renewing a document, settling a fine, or registering a birth, could mean dealing with several of them in turn.

The challenge is one many governments share: drawing services spread across dozens of agencies into a single, accessible resource, and making that resource simple enough that citizens can complete everyday tasks without needing to understand how government is organised.

The solution

TAMM is Abu Dhabi's single digital platform for government services, run by the Department of Government Enablement (DGE), the body responsible for the Emirate's public services and digital transformation. Its name is Arabic for "consider it done." First launched in 2018, it brings services from more than 30 government entities and a range of private providers into one app and website, so a resident can reach them in one place instead of approaching each body separately.

The AI assistant

At GITEX Global 2024, a large annual technology exhibition in the UAE, DGE launched TAMM 3.0, which put an AI assistant at the centre of the platform. A person can speak or type to it in Arabic or English, and it draws on past activity to tailor its replies. At that launch, DGE described the assistant as giving real-time, personalised responses to questions, along with feedback and recommendations.

Acting on the user's behalf

At GITEX Global 2025, DGE launched TAMM 4.0. At this point the government described the assistant as able to complete many services on the customer's behalf, rather than only guiding them to a form. The same release introduced a feature DGE calls AutoGov, described as the world's first transactional AI public servant. AutoGov is designed to handle recurring tasks such as renewing licences, making utility payments, and booking routine healthcare appointments automatically. Once a user sets their preferences, those actions can be carried out without being requested each time. The update also added tools that scan documents and guide users through complex processes with spoken and on-screen prompts, along with translation and voice navigation.

Who built it, and how it handles languages

TAMM was built with two technology partners, Microsoft and G42, an Emirati artificial intelligence company. It relies on large language models to understand and reply across more than 90 languages, including Arabic. According to reporting on the platform, G42 provides the Arabic-language model and, alongside Microsoft, has contributed to scaling sovereign cloud capacity. In practice, this means the AI that understands Arabic is built locally, and the infrastructure that stores the platform's data and runs its AI is kept within the country's control. The assistant has been designed to work within set limits intended to keep its answers in line with government standards.

Reaching people who cannot use the app

For residents who cannot use the app, TAMM runs in-person service centres offering the same services and a mobile unit that visits People of Determination (the UAE's term for people with disabilities), along with older residents and those in remote areas. A live video feature also lets staff guide someone through the app remotely.

The impact

1. It won a United Nations-backed e-government award

In July 2025 TAMM was named Best E-Government Project at the WSIS Prizes 2025, announced at a ceremony in Geneva. The prizes are led by the UN's International Telecommunication Union, with winners chosen by a global vote. In October 2025, TAMM was also named the Best Comprehensive Government Application at the Gulf Digital Government Awards.

2. The government reports large and rising use

By its year-in-review published in January 2026, it reported 3.8 million users across more than 1,150 services in over 90 languages.

3. The government reports high AI-resolution and satisfaction rates

In the same January 2026 review, DGE stated that TAMM resolves 95% of requests through AI and has completed more than 1.9 million service cases through conversational AI. It also reported that 90% of requests were resolved within a day with a 92.5% satisfaction rate, and more than 36 million customer visits were avoided in a year.

4. It sits within a wider government programme

DGE presents TAMM as central to Abu Dhabi's stated goal of becoming the world's first AI-native government by 2027 and reports that 95% of public-sector employees completed AI training in 2025.

Lessons learned

• Bringing services into one place depends above all on the agencies behind it. TAMM's single point of access works because services from more than 30 entities are routed through one platform, which rests on those bodies agreeing to operate through it. Aligning institutions is the hardest and most decisive task.

• Universal access means keeping a route for people who cannot use the app. Because TAMM pairs the platform with in-person service centres and a mobile unit for residents in remote areas or with disabilities, moving services online need not exclude them. The offline route works best when it is designed in from the start.

• As an assistant begins to perform services and answer questions, the controls around it matter more. TAMM's assistant completes transactions and, through AutoGov, acts without being asked. This raises the stakes on accuracy, consent, and oversight, and is why DGE stresses the standards its assistant works within.