Magic Notes (Wales)

This information was sourced from "Magic Notes (Wales)" by AI.GOV.UK, https://ai.gov.uk/knowledge-hub/tools/magic-notes-(wales)/?directTo=library. Licensed under Open Government Licence v3.0.

The challenge

Social workers have to deal with lengthy, time-consuming administrative and back office tasks.

The solution

Deploy a Generative AI transcription product Magic Notes, developed by BEAM.

The results

Results from pilot:

• Each practitioner involved in the pilot saved on average, 25 minutes per assessment write-up. This equated to savings of around 7.5 hours per week per practitioner on administrative tasks.
• Practitioners submitted their assessments up to 8 hours faster when using the technology.
• The product consistently achieved over 97% accuracy in transcripts and summaries.
• Practitioners reported that conversations were more natural and higher in quality when using the product.
• Managers noted progress in reducing case backlogs and improving workload distribution, leading to a positive impact on social worker wellbeing.

Learnings / insights

• When introducing new technologies into service areas, supporting their implementation and adoption is essential. Developing champions who understand both the technology and the service delivery needs creates the ideal conditions for successful adoption.
• Maintaining organisational awareness of the pilot across Members, Unions and the wider workforce was also a key challenge.
• This trial highlights the potential of generative AI to transform service delivery, while managing risks through strong governance, continuous monitoring, and a commitment to ethical AI practices.