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projectThis is a pioneering initiative in the use of data, which integrates algorithms as a means for better public control, promoting the fight against corruption.
This information was sourced from "Data-driven Office of the Comptroller General (CGR)" by Observatory of Public Sector Innovation (OECD), https://oecd-opsi.org/innovations/data-driven-office-of-the-comptroller-general-cgr/. Licensed under Creative Commons Attribution-ShareAlike 3.0 IGO (CC BY-SA 3.0 IGO).
Given the technological progress of GCR and the Chilean government, there is a greater amount of data available that needs to be exploited for timely public control, and to deepen in a digital transformation process to improve the quality of the information available. The aim of the innovation is to enhance the CGR's data analysis capacity through the use of algorithms to anticipate risks that support the fight against corruption, in addition to improving the channels of citizens reporting, which is achieved by strengthening the development of internal and external data reports; training people in a control and data analysis function profile; consolidate a technological ecosystem to support the initiative; and establish a data governance model.
On the other hand, we have created a new communication channel for citizens information and handing over of documents from Public Institutions, which allows CGR to speed up the time and increase the traceability of the status of shipments, applying intelligent decision engines for the internal document flow. All in all, the State and the citizens benefit from the improvement of communication channels and delivery of better quality products for the times in which we live, where we are asked for greater speed, transparency and accuracy in our activities.
This is a pioneering initiative in the use of data, which integrates algorithms as a means for better public control, promoting the fight against corruption. The 5 dimensions on which it is structured allow for a parallel advancement and institutionalization (strategy, data, people, technology and governance) to consolidate a modern state that is close to the citizens. It boosts the modernization of the State Administration by establishing a new way of interacting with citizens, making CGR's initiative a benchmark in the country.
Citizens: They have participated in the design and testing of initiatives by using clear language and to focus the CGR's work on issues of interest to them.
Government officials: permanent roundtables for the exchange of information and an active network of coordination and integrity with government internal controls.
Civil society organizations: both in terms of what to audit and what information to make available, they are convened through a consultative body.
Citizens: will have permanent access to public control information with all the standards of open government.
Government officials: they will be able to process electronically with CGR, and also consume control information.
Civil society organizations: improve accountability performed by the CGR.
By the beginning of 2023, 50% of CGR staff will use data in their processes. An annual average of 680 audits will be planned with the use of data (25% today). All services interoperate with CGR electronically.
Infrastructure and support services: system documentation and timely IT maintenance and support are key; furthermore, IT support is key.
Policies and regulations: constant updating of policies is necessary as the project progresses.
Leadership and guidance: the project has advanced only thanks to the structuring of a transversal team in the institution, with the participation of different roles. institution, with the participation of different roles.
Human and financial resources: traditional recruitment and training processes need to be updated. In addition, account plans should consider licensing and data protection as an asset and not an expense.
Personal values and motivation: the project must be connected to the strategy, institutional values and must incorporate the view of the integrity system.
The dissemination of the project to other services of the Administration and to other GCR has taken several meetings and exchange of experiences.
The multidimensionality addressed by the project rectifies the traditional action in IT projects, in which only the technological layer is developed.
Budget: Not disclosed
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