Any public servant or policymaker who wants to become better at broaching and managing difficult conversations of all kinds, in personal and professional life.

graduation-cap-iconCOURSE

Topic: Leadership and skillsTopic: Life in government

Difficult Conversations in the Public Service

calendar-iconSelf-pacedclock-icon2h 35m - 2h 40maward-iconCertificate of completion

As a public servant, you’re expected to tackle difficult conversations all the time. From performance reviews to challenging negotiations to informing the public of an unpopular decision, it may feel like many of your conversations are an uphill battle. In this free course, you’ll learn techniques and strategies you can use to tackle even the trickiest of conversations and help you communicate confidently, calmly and clearly.

By the end of this course, you will be able to:

Mentally prepare for a challenging conversation
Create the conditions for a successful difficult conversation
Manage and talk about emotions in the heat of the moment
Take steps after a conversation to reflect and make a plan

How you'll learn

Our courses will help you get ahead in government. We take a highly practical approach to learning: we combine bitesize theory lessons with tools and resources you can use right away. You'll also learn from your peers in the Apolitical community, through discussion forums and live events.