Washington, D.C. finds trick to cut A&E pressure hidden in 911 call data

Washington, D.C. has relieved pressure on emergency services by analysing masses of call data. The city figured out that a majority of those ringing the emergency line with low-priority complaints were actually lacking access to transport and medical care. To solve the problem, the city created a new triage line, which diverts these callers to local clinics and provides them with transport to take them there.