Report summary: A national survey on the attitudes of Bulgarian civil servants

This report is authored by Dr. Nikolay Nikolov, Sava Stefanov and Gergana Georgieva at the Bulgarian Institute of Public Administration (IPA). IPA is Bulgaria's leader in public administration training, using modern technologies, methods and training programmes.

Report name

Engagement Barometer: Fourth National Survey on the Attitudes of Civil Servants

Who wrote this report?

The Bulgarian Institute of Public Administration (IPA) was established in 2000 as part of administrative reform in the context of Bulgaria’s forthcoming EU accession in 2007. The mission of the Institute is to conduct training and research for the development of a professional civil service, as well as to strengthen the capacity of public institutions to meet the challenge of developing and implementing modern public policies.

The Engagement Barometer is an annual national survey based on the British Civil Service People Survey, and uses the methodology and analytical tools of the latter in order to benchmark the results of the Bulgarian public administration with those of the British. The survey provides data about the key drivers of employee engagement and supports the efforts of public administration professionals towards reforming the human resources management (HRM) processes in the public sector.

Best quote

Engagement manifests itself through achievement motivation, initiative, willingness to accept challenges, adaptability, persistence and perseverance to achieve organisational goals.

Key takeaways:

• The main drivers of employee engagement are competent and capable senior public managers.
• The majority of public service employees would prefer a hybrid work model to a classic in-the-office workplace.
• Workplace wellbeing is strongly linked to employee engagement and productivity.

What’s in this report?

This report provides results from an annual national survey, which is representative of the Bulgarian public service. The survey results are used as a monitoring indicator for the reform process of the Bulgarian public administration. The report investigates the headway of human capital management in the Bulgarian public service via benchmarking with the British Civil Service People Survey, and elaborates on the main drivers of employee engagement and motivation, by studying the ways they can be enhanced. This report also provides results on the topics of remote working after the Covid-19 pandemic and employee wellbeing in the public sector.

Why should you read this report?

Today a high level of employee engagement, motivation and commitment is paramount for any organisation, be it private or public. If you are curious about learning more about these aspects of HRM, and are looking for tips with best practices in the field of human capital management this report would be of utmost interest to you.

Who is this report for?

The Engagement Barometer report would be of interest mainly to government officials and policymakers, academia, civil society, private sector, and other practitioners and experts interested in human resource management and public administration reform. The Barometer can serve as a benchmarking tool for public administration professionals who are interested in learning from international experience and are searching for a tool to help them enhance employee engagement and motivation in their organisation.

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