This is Lesson 5 in the boot camp How to be digital in the Canadian public service .

REQUIRED

7-MINUTE READ

1. Read about how to put humans front and centre in the design process

Apolitical: Bringing human-centred design to your team? Start here by Jodi Leo, VP of Research and Design at Nava, a public benefit corporation that uses human-centred design practices to improve government services.

10-MINUTE READS

2. Keep reading Continue learning about people-centred processes, such as lean and service design, and how they might be used in your role.

Apolitical: What is a service?

Ontario Digital Service on Medium: Demystifying service design

Ontario Digital Service on Medium: 8 ways to make user research happen

Canadian Digital Service: What’s it like to work on a distributed team?

15-MINUTE REFLECTION

3. Reflect on what you’ve learned

Using these discussion questions, reflect on the role of user research in your work.

  • What are some of the benefits of understanding a user’s journey? What might be some of the limitations of using user-centred methodologies in the government setting?
  • How might we overcome some of the limitations you identified?
  • What are some of the user-centred methodologies you have read about/heard about – or would like to learn more about – that could help you better understand a user’s journey?

Make sure to share your own thoughts with the author by leaving a comment below