This is Lesson 2 in the boot camp 'Continue being digital in the Canadian public service: Culture' .

How to complete this lesson

Each activity you complete beyond the required reading is worth 5 points. The more points you collect, the higher the level you reach. When you reach the end of the lesson, tally how many points you've earned, and download the correct badge. Your certificate of completion for this Culture course will indicate which level you achieved.

Required

6-Minute Article

Read the article Why human-centred design is essential for public servants. (6 min read)

Suggested

Article: 5 Points

Read the article How can we all be user-centred? Six practices for civil servants. (6 min read)

Case Study: 5 Points

Read the case study from Apolitical What we learned from a roadtrip in digital excellence. (9 min read)

Case Study: 5 Points

Read another case study from Apolitical about how Israel drove digital transformation by putting people first. (7 min read)

5-Minute Conversation: 5 Points

During the next week take 5 minutes to discuss with a colleague the following two points:

  • Reflect on how you can be more user-centred in your work.
  • Reflect on how being more user-centred might change the way you work.

Homework

5-minute activity: 5 Points

Commit to trying at least one item over the next week.

  • Interview your users and have them test your product or service.
  • Design with users in mind and engage with all types of users from the start.
  • Use plain language - not jargon.
  • Ensure you are meeting accessibility standards.

Congratulations! You've completed this lesson of the boot camp. Count up how many points you've earned, and click to download your badge. You can share your badge on social media, and tag @apoliticalco to show off your progress.

Picture Credit: Unsplash

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