Challenges with the use of generative and assistive AI solutions

Generative and assistive AI applications can help us to manage daily tasks, send emails and even act as a second or third brain whenever us humans need a break. In a digital world where there are too many tasks and not enough time – AI has stepped up to enable employees to become more productive through its user-friendly and intuitive interface. AI allow humans to navigate the ever-changing technological world in a more seamless and intuitive manner.

While there are some positive aspects when it comes to using AI, there are many other challenges that prevent it from being fully implemented within a government or corporate settings. For example, AI products such Chat GPT, Jasper, Otter AI or Descript can generate texts, images, and more; yet their security standards might not meet that of a government or corporate entity. There are unforeseen risks that could jeopardize meeting minutes and privileged conversations. Within a government context, the use of AI raises some major concerns which include copyright infringement, legal issues, cybersecurity risks and data privacy leaks. Managing the risks of AI for business leaders in a secure and ethical environment would allow us to think, learn, and work more efficiently.

According to Harvard Business Review, “New research shows 67% of senior IT leaders are prioritizing generative AI for their business within the next 18 months, with one-third (33%) naming it as a top priority”.

While many businesses are harnessing the power of AI, there are still many uncertainties and concerns when it comes to its usage within the government. As a result, only by creating a clear roadmap and recognizing that AI is here to stay, we can mitigate risks and enhance accessibility for those who could benefit from AI. Organizations will need to recognize potential risks and find specific practices and policies that work for them. AI governance will bridge the social and cultural gaps between humans and technology. For some marginalized members of our society, generative and assistive AI can help them to have more equitable access.

Just like when the usage of emails first became popularized within many organizations, the use of AI will eventually be as common as sending an email or as using our mobile phones. Of course, there are always risks when it comes to using generative and assistive AI - especially when dealing with sensitive and private data. As a result, it is important to create AI governance strategies that is customizable for your own organization. It is crucial to create a strong AI policy internally so that we can leverage AI in an ethical and secure manner where all employees can benefit.

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