Career story: How to excel as a chief of staff

What does a day in your shoes feel like? And what are the key skills that can make or break a career in your field?

Apolitical has asked a diverse group of public servants to give us their career story. In this article, Katherine O'Rourke explains why complimenting the skills of your leader is the most important skill you can have.

What is your role in government and how do you spend your time on a standard workday?

My current role as Chief of Staff to the Deputy Minister (DM) in the Office of Public Service Accessibility is quite multifaceted. On a standard workday, I respond to a variety of internal and external inquiries, I support the DM in managing her priorities, participating in both executive briefings and communications with our corporate enablers. I actively pursue solutions to issues that arise and keep abreast of current and future priorities.

In your opinion, what are the most important skills someone needs to excel in your field?

The most important skill to excel in my field is working effectively to maintain respect and trust within your organization. This involves spending time observing and complementing the skills of your senior leader and establishing effective working relationships within your department.

At a close second is to be ruthlessly organised with an ability to multitask, as you will be on the spot to support decision making on a regular basis.

This website provides a great summary of the multi-faceted role a Chief of Staff plays in the work environment.

What is your favourite part of your job? What would you change if you could wave a magic wand?

My favourite part of my job is when I am able to make an opportunity out of a potential problem. Problem-solving can lead to simple things such as increasing organizational effectiveness within your team, eliminating barriers to sharing information or streamlining internal briefings. This is where learning and growth happens. I love it when we all feel a win.

What would I change if I could wave a magic wand? My ability to stay closely connected to all our areas of work. It would help me better serve my DM and my team.

What advice would you give to young public servants who are interested in a career in your field?

My advice would be to gain experience in senior management offices in various departments, including line departments and central agencies. It will help you gain a better understanding of different organizational models and priorities. Seek out a mentor (or two!). Bring something extra to your work — seek to make a difference. Learn to own mistakes and never make them twice. — Katherine O'Rourke

Contact: Katherine.o'rourke@tbs-sct.gc.ca

(Picture credit: Death to the stock photo)