This podcast was created by the Department for Work and Pensions (DWP) Digital team, and was first published on the DWP Digital GOV.UK Blog. Read the original article here and listen to more DWP Digital podcasts here.

This article contains public sector information licensed under the Open Government Licence v3.0.

Just over a year ago we established our Shared Channels Experience to support DWP’s ambitions of creating truly user-centred services.

In this episode of the DWP Digital podcast, we speak to Fay Cooper who is the product lead within Shared Channels Experience, and Gavin Elliott who is the design lead.

Fay and Gavin explain more about why we’ve adopted a shared channels approach, what this means for teams and services, and the challenges they’ve faced. They also share some of the exciting work they’ve got coming up.

A transcript of the episode can be found here.

Join us on our journey

Over the next few months we’ll be speaking to more of our in-house digital experts and leaders about some of the exciting projects we’re working on that are helping transform experiences for millions of people.

Make sure you don’t miss an episode by subscribing to the DWP Digital podcast on Apple Podcasts, Google Podcasts and Spotify and by following #DWPDigitalPodcasts.

(Picture Credit: Unsplash)

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