For most of us, receiving feedback is not always easy.
In this lesson you will practice identifying common communications errors and transforming them into constructive feedback. Being an effective feedback giver means mindfully tailoring your ideas to suit your audience, lessening their impact on their receiver. However, Learning to do this takes practice. These exercises give you a great start in learning thinking how to reframe your feedback and avoid it being unnecessarily difficult to take.
What you need to do:
- Think of improvements to common communication errors (7 minutes)
- Practise mindful communication by giving feedback in real life (optional)
1. Introduction
So far this week you’ve you ocused on the importance of feedback in creating a psychologically safe environment. You learned more about the benefits of feedback, and listened to a 5-minute audio clip discussion by peers.
An essential part of collaborating well with others is knowing how to give constructive feedback, so let’s get practising. In this activity you’ll read examples of how not to give feedback to your colleagues, and then use the skills you’ve learned to make them better.
1.1 Turn examples of poor communication into confident, effective and empathetic conversations (15 minutes)
1. Download and read the four sentences and conversation fragments provided (download worksheet here).
2. Think about why these statements may not be examples of mindful and compassionate feedback. Consider how you would improve them.
3. On the worksheet, write down how you would reframe each conversation fragment.
1.2 Peer discussion (optional)
Discussing your learning can help you remember it, and see things in a new way. You could also share your improved statements with a colleague or friend. Did they find your new and improved feedback to be more mindful and compassionate? Would they support a psychologically safe working environment?
2. Conclusion
Congratulations! You’ve completed week 3. Our boot camp so far has focused on how communication and openness can help us achieve psychological safety, and deliver our best results. Let’s move on to our final week where we wrap everything up, and apply our learning.
Weekly Commitments
Well done, you have finished week 3! Going into the final week, think of two more commitments based on your learning from this week.
Click the link below to download your commitment sheet. You will be asked to write two commitments on how you plan to implement your new learning in your role.
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