Today, in a global world, where technology is advancing rapidly but so are the rights of citizens, the emphasis is placed on information, knowledge, and performance.

In order to have institutions as close as possible to citizens, civil servants must be trained, familiar with the code of ethics, legislation which must be in accordance not only with the hierarchy of norms according to the Albanian Constitution but also in accordance with the norms of the European Union, the Council of Europe or ILO.

Albanian School of Public Administration (ASPA) also plays an important role in the professional growth of public administration, as its trainings are followed online, thus helping civil servants to increase their knowledge and obtain information about the negotiation process, innovations and legal changes according to the field and job description of each civil servant.

An innovation for the Performance of public servants in Albania would be the fact that when the performance evaluations are completed every 6 months, there would be, for example, a free 5-month training, a reward for those employees who had attended training, had received certificates but also for those who had learned in theory had put them into practice.
To motivate employees today, every case, or model of achievement should be seen as a success story - shared on social networks and there should be advantages for the institution, the sector and the civil servant who spends his working time growing professionally, but also increasing the performance of the institution where he works.

Another innovation for public institutions today is the fact that many female scientific researchers with PhDs have become part of public institutions in Albania, which gives more focus to statistics, data collection, and analysis using quantitative or qualitative methods.

A novelty for public institutions today is the fact that many female scientific researchers with PhDs have become part of public institutions in Albania, which gives more focus to statistics, data collection, analysis according to quantitative or qualitative methods.
To have democratic institutions today, we must start by increasing the performance and evaluation of civil servants, to motivate them and increase services for citizens, by analyzing MEL or SWOT METHODS.


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