Question
“What is digital transformation?”
Top Answer
Nicholas Borsotto Machado Monteiro Lead Economist and Researcher Good Technology Collective
Top Answer
Digital Transformation is in a few words the change from an analog and isolated multitude of systems to an interconnected web, where information is accessible and easy to use and new processes are put into place to take advantage of data both internal and external for the betterment of products and services.

 

This is as the word itself “Transformation” implies a consistent and gradual change, rather than two static states ( Digital and Non-Digital). How that path looks like will depend on the industry, company and even country, where it takes place. Still, a rough sketch might involve:

 

First change existing process and data infrastructure structure to collect reliable and “clean” data, which in turn should be stored in defined Databases and be updated often ( if possible instantaneously), also it here it might be interesting to create a secondary repository (D2) for the data, after being scrubbed for personal characteristics and any other privacy concern.

 

Data Infrastructure should be set up in a way that services and interactions can use the data stored easily and on the other hand can feed new information into the system. Testing and Improving services and processes should rely on that data and analytics should allow teams to quickly become aware of issues or changing customer/Client behavior.

 

Finally “D2” and the like can be used by internal and external experts to train new algorithms that might bring about new and efficient ways to deliver results and if possible be of use to other companies.

 

Back to the beginning: Digital Transformation means substituting systems that where mostly individual closed off processes by an interconnected web, connected via the internet, using and creating data, with a proper infrastructure to organize it and prepare it for further use by other parts of the company for improving the quality and the efficiency of its offering. Finally, it can become a real-time indicator of the well being of different divisions as well as a method to spur innovative processes.

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