Minute

This information was sourced from "Minute" by AI.GOV.UK, https://ai.gov.uk/knowledge-hub/tools/minute/?directTo=library. Licensed under Open Government Licence v3.0.

The challenge

Across the public sector, millions of public servants deliver critical services through meetings, interviews and appointments. They then spend hours processing and summarising the outputs of these conversations, filling out forms, writing briefings or crafting official minutes. This means that public servants are often required to do two jobs at once: be fully present in the conversation while documenting all key points of the interaction.

The solution

Using a transcription engine and a large language model (LLM), Minute produces bespoke summaries in the formats that public servants really need. Users have the choice between uploading existing audio and video files, or can record live directly in the app.

The results

• In early user testing in central government, Minute reduced the time taken to complete minutes for a 60 minute meeting by one hour, which users reallocated to more critical tasks.
• Nearly 90% of users described minuting as one of the less enjoyable aspects of their job, with nearly half describing it as the 'least enjoyable'.

Learnings / insights

• There is a strong need for AI transcription tooling across the public sector.
• There are common templates required across councils, including the statutory requirement to publish official minutes.
• Working directly with a community of enthusiastic users at an early development stage helps to make important changes early.