Intelligent Personalized Information Service for Citizens

Overview

Government and local authority websites serve as primary channels* for policy information dissemination, yet user satisfaction remains low due to poor accessibility and search accuracy. Furthermore, dozens of separate websites exist for each ministry and local authority's affiliated organizations, requiring citizens to visit and search individual sites to find information—a cumbersome process. Consequently, an API providing integrated information has been developed and opened for Hwaseong City. *Hwaseong City website averages 6,000 daily visitors, with approximately 20,000 integrated search queries

The local government plans to establish an AI-based prediction model by analyzing citizen participation status and satisfaction levels for each event and festival. This model will be used to predict citizen participation rates and satisfaction levels for future events and festivals.

Project description

• Intelligent Integrated Information Search API: The service provides localized information on nearby hospitals, public health centers, and postpartum care centers based on the user's residence, while offering guidance on regional support programs and welfare services to ensure systematic pregnancy and childbirth management.
• Event Notification and Application API: The project consolidated disparate event, festival, and educational data from various subsidiary organizations into a single system, developing integrated functions within private messenger platforms to streamline information delivery and application processes.
• Passport Application Wait Time Information API: The system provides real-time updates on passport application ticket issuance and estimated wait times through private messenger channels, significantly improving user convenience and administrative transparency.

Key technological features

• Intelligent integrating information inquiry service through deep learning model training
• Developed APIs: Integrated information inquiry for affiliated institutions, event/festival notifications, event/festival participation applications, passport application waiting information, etc.

Expected outcomes

The system is expected to enhance citizens' satisfaction with the public website by making daily life information, which was previously difficult for citizens to access, easy and convenient to use.

Launch year: 2023

Attribution

Case study courtesy of the National Information Society Agency, Republic of Korea, Apolitical's Content Partner. Sourced from Use Cases of Public AI Service, Vol.2, https://eng.nia.or.kr/site/nia_eng/ex/bbs/View.do?cbIdx=31975&bcIdx=29182&parentSeq=29187