How to design digital social care services that work

Through Covid and beyond

Free Online Workshop | Exclusive for Public Servants and Policymakers


You can read a summary of this workshop, and find a podcast and comic about it, here.

How do you deliver essential services when you can’t actually meet with people face to face?

This is a critical question governments across the globe have had to face as Covid-19 has necessitated radical changes in frontline operations.

Listen to the podcast to learn how to design digital social care services that work for your citizens in times of Covid-19.

You’ll hear case studies from digitally-enabled services like Care View, which was developed in 2016 to improve the accuracy of outreach and door knocking to find socially isolated older residents in a city, helping local governments save money. In 2019, the project received co-funding from the UK Space Agency, through its investment in the European Space Agency.

Care view has been developed by the Urban Sustainable Development Lab, which was named one of UK’s 50 New Radicals by Nesta and a FastCompany World Changing Idea.

You’ll also hear insights from other public servants working on designing digital services for their citizens.

What you’ll learn:

  • How to design social care services that reach the people that need them most
  • How to use behavioural nudges in an open, ethical, and transparent way
  • The difference between digital-first and digitally-enabled services
  • How social care services are evolving through Covid-19

Who you’ll hear from:

Abhay Adhikari (PhD) is the founder of the Sustainable Development Lab. He has helped design cross-sector participatory community programmes in thirteen countries across Europe and Asia.

Eddy Adams works with cities across Europe to design innovative solutions. Recent experience has focused on collaborative ways to do this online.

Jonathan Hindley is a Public Health Officer for Leeds City Council. He has spent twenty years working with marginalised community members such as the male prison population and Irish Travellers.

Amalia Zepou served as vice mayor for civil society and innovation from 2014 to 2019 at the Municipality of Athens. In 2013, she created the civil society platform “synAthina”. She is presently conducting a senior visiting appointment at LSE Cities with a Bloomberg Philanthropies fellowship.

Picture credit: Unsplash

Interested in co-creating an email boot camp or workshop with Apolitical? Get in touch at